Shipping + policy


Shipping + policy

Paypal and credit card are the form of payment accepted. You can pay with your credit card completing the payment via paypal and using paypal interface.

All pieces are shipped into their own packaging.
 Items are shipped first class via the italian postal service from Perugia, and they are usually shipped within 2 days after you place your order.

Please let us know if you would like to send a jewellery directly to someone as a gift and we would be happy to include a custom note for you.

*Not EU customers* | You may be subject to import taxes, customs duties and fees, which are levied once a shipment reaches your country. These additional charges for customs clearance must be paid by the recipient; alienina has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information.

Items are shipped first class and have NO tracking number. If you would like a tracking method, the item will have to be shipped UPS international priority, which costs around €15 for italian customers and around €25 for all other countries. Please send an email to after buying your item if you want it to be shipped this way, and we will invoice you for the extra shipping cost.

*Return policy* | We accept returns within 7 days from the receiving of the jewellery. If you want to return your item please send an email to and we'll send you the adress to send your piece.
Transport costs will be on your charge.
We'll refund your return item via paypal or bank transfer within 5 days from the receiving of the item in our warehouse.